Política de reembolso

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with any stickers unremoved if applicable, and in its original packaging. If you receive a damaged or broken item, please notify us within 3 days of receipt so we may process a return.

To start a return, click here or you can contact us at customerservice@hilyfe.org. Please note that returns will need to be sent to the following address:

Lyfe Enterprises
12389 Georgia Ave #1074
Silver Spring MD 20906

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at customerservice@hilyfe.org.

Damages and issues

Please inspect your order upon reception and contact us immediately or within the first 3 days if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. If you would like to make an even exchange, please reach out to us via email.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at customerservice@hilyfe.org.

For quick access to returns feel free to click here.